ASM Plus Testimonials


From an appreciative client following a mediation conducted by Paul Sandford and David King

The mediators without any doubt added very significant value and helped us avoid what would have been potentially very significant legal costs. Without their help I doubt we could have got a sensible conversation between us and the defendant.

We found the mediators easy to deal with, personable and very pragmatic, professional and focused on facilitating a resolution.

I also emailed Luke with the same and told him we would recommend you without hesitation. Thank you for your help.

From a client, Ludwig Appeltans – Posted on Linked in and Google

Paul is a highly skilled professional mediator. He helped us resolve a really difficult issue with skill and humour. I can’t recommend him highly enough.

From a client, Steve M – Posted on Google and Linked In

I have known Paul for many years and I have benefitted greatly from his knowledge and experience. Paul displays the utmost professionalism whilst remaining very approachable and achieving the best results for his clients. The breadth of Paul’s expertise and knowledge is very impressive and ensures that he is able to quickly grasp the key issues, salient points and find the best way forward to achieve optimal solutions and results. In what is likely to be a stressful time you can rely on Paul’s integrity and experience to make the process as easy as it is possible to be, saving time and expense and minimising the stress that may come with the dispute. I have no hesitation in recommending Paul and Albert Square Mediation. If you are considering mediation then you should consider Paul and Albert Square Mediation. With Paul’s great sense of humour you may even have a smile at points along the way!

From Dr Athar Yawar – posted on Linked in and Google

I do know that I would trust Paul Sandford to do a good job. I worked with him when I was a doctor caring for survivors of torture. He was a dogged, intelligent, sympathetic lawyer whom I came to trust. He had the rare quality of putting his clients first. I am sure Paul has brought the same intelligence, humanity, and drive to his work as a mediator.

From Leighton Hughes, Judicial colleague – posted on Linked in and Google

I have known Paul in a professional capacity for approaching ten years; he is a skilled lawyer with exceptional interpersonal skills and the ability to assimilate a vast body of detailed information with ease and then to distil this into to easily understood key points. His natural charm places clients at ease and his mediation work, often involving complex disputes in the healthcare fields, has earned him a reputation as a leader in his field. He is held in the highest regard by his peers and satisfied clients alike.

From Natalie Chaplin

Expert practical advice from an approachable team of professionals with experience of responding to dispute resolution and managing mediation. I have accessed their support directly, and can recommend with confidence.

From Patrick Lewis

Excellent Service from a dedicated and well-informed group of individuals! Certainly recommend their services!


From Fernando Terracina, Vice President, Association of Historical Stores of Excellence in Rome

Francesco is a very skilled mediator and arbitrator and he is able to solve complicated matters with capacity and sensibility. I highly recommend him as a commercial mediator.

From Stefano Pizzolato CEO of Tebro SRL

We have known and worked with Francesco from many years and his legal competence and brilliance to give advice in commercial matters and to resolve disputes, coupled with a human and collaborative attitude, are very impressive and bring to excellent results either in financial terms or in a business perspective.


From G, Hampstead, Client

Thank you very much for mediating our last session and for helping us reach a conclusion on the financial settlement.

From B, Covent Garden, Client

Thank you for seeing me last week. I must say that prior to coming to see you I was sceptical as to how useful it would be but you have an excellent manner and way of dealing with these matters, and I found the session most useful.

From N, Knightsbridge, Client

My partner and I were in the process of separating. Things between us were very heated and we could not agree about future childcare and living arrangements. Mediation with Austin provided a calm and confidential space for us to discuss these things. Austin helped us to clarify what we wanted, made sure that each of us could speak and be listened to, and kept us focused on what is possible for the future. We were able to agree quite quickly, the arguments on these points are over, and we are now moving on.


From Maja Petrusevska on Linked In

Henry is reliable, knowledgeable and very helpful! Fantastic people skills.

From Tom Worsley on Linked In

I used Henry for a re-mortgage. He found an extremely competitive product for me and I’d always be keen to use him again


From BM

Kathleen is such a highly skilled and driven woman; it was such an incredible experience to work with her. I highly recommend Kathleen.

From JVM

Kathleen assisted our business two-fold. First, she Mediated for us and our client. Professional, impartial, allowing each party to speak and not only be heard, but understood. We were able to leave the Mediation confident in how productive it was and secure in the professional working agreement that was made. Kathleen also negotiated, on our behalf, with another client who was refusing to pay the invoice they accrued. We can honestly say that if it was not for Kathleen, we would have lost our family business.

From JC

Kathleen coached and mentored me for an important client presentation that I had to provide on short notice. Her valuable advice and feedback based on her ability to understand people’s strengths and weaknesses was a determining factor in making this presentation a success. Kathleen is one of those people who is able to bring out the best of you in the work you do which is the number one factor anyone should look for in a coach.

From NMB

Kathleen is so knowledgeable! We had our first session… Ready-Set-Goal and Wow we definitely learned a lot. We can’t wait for our next session on networking! Our company will be using her a lot. 5 stars for Kathleen.

From TMH

People take for granted “Mediation in Friendship” – but not Kathleen. She mediated for myself and a friend who had a falling out over a misunderstanding. Her facilitation helped us see where our communications went wrong, gave us the opportunity to speak without being judged. Thank you, Kathleen.


From Toby Peyton-Jones OBE, former Human Resources Director for Siemens UK and Northern Europe

As HR Director, I worked alongside Claire for many years on the Executive Management Board of Siemens plc when she was Communications Director. Claire was an outstanding leader as we navigated the company though a time of huge change. She is someone who inspires trust and loyalty from her team, even in difficult times. In her role she had to manage many conflicting stakeholder interests, both internally and from outside the company. She has a high degree of emotional intelligence and has a natural style, which generates empathy and rapport, bridging difficult situations and putting people at their ease. Her hard-won business experience combined with her skills in bringing together differing perspectives to build consensus make her a powerful and insightful person to work with in any situation.

From Alan Adair of Extra Dimension, an Employee Performance Specialist:

It was a delight to work with Claire for over 10 years, seeing her grow from a highly accomplished team player into a special kind of leader. A leader that values every one of her team, while being asked to deliver more for less year on year, throughout constant organisational change. In such a tough environment, Claire fostered a loyalty that is rare these days, which resulted in exceptional performance with minimal attrition. She found a balance of being assertive in a male-dominated environment, while bringing a very different view to the Board, where she leveraged her communications experience to protect and enhance the business. But it is Claire’s ability to develop others that stands out for me, giving people the opportunity to shine, challenging them to push themselves while supporting them along the way. Highly recommend.

From Clark MacFarlane, the UK Managing Director of Siemens Gamesa Renewable Energy:

I have known Claire for the last 17 years, 15 of which we worked very closely together and have had many crucial projects and senior figures to manage, internally and externally during this time. Claire has a superb manner about her. Claire is approachable, patient and slow to anger, a good listener and, in my opinion, is fair and equitable with everyone I have seen her deal with. Indeed, she was a key person in our diversity and inclusion drive and helped us get that up and running 10 years ago. I like working with Claire as she has a professional attitude and takes everything she does seriously but has not forgotten how to smile. I am sure she would put people at ease.


From J.M., Director of Customer Service, Major Commercial Airline

I wish you could mediate all of our cases.

From M.L., Psychologist

Chuck…does what is necessary to balance out his self-evident (and expected) “legalistic” tendencies along with his high diplomatic capabilities, as against the many other challenges that exist in the mediation space…. [with] a balanced professional personality, both soft and assertive at the same time, alternately clear and ambiguous as needed. [He employs a] wonderful use of humour to lower the tension in the room.


From Ana Paula Stulpen Vieira, Brazilian Lawyer

I write this recommendation to Ms. Arlene Kiefer, due to her excellent work at the Mediation Office of the Court of Justice of the State of Rio de Janeiro. Ms Arlene’s performance was always very diligent in all mediation sessions and she demonstrated skills and calmness in conducting negotiations which allowed the conclusion of the agreement.

From Nidhi Chauhan on Linked In

It is a privilege knowing Arlene, who is ever ready to take up challenges with a smile on her face. She has all the skills and abilities of an advocate and a negotiator.  As an APD member, (Advocate PRIME DISPUTE), Arlene already has essential characteristics – negotiator, analytical, risk taker, responsive and focused. I would recommend Arlene for mediator and advocate roles.


From a very satisfied Solicitor

A successful mediation aided very well by Mr King

From George Osborne, Former Chancellor of the Exchequer in Respect of David’s Work at the Office of Tax Simplification

Thank you for the great job you’ve done for the Office of Tax Simplification and for all the support you’ve given on the small company taxation review. I am told that your personal knowledge of small-business issues and tax administration generally has been really valuable for the office, as has been your skill in putting together the recommendations in the very impressive final report.



From a number of satisfied clients

I would like to say a big thank you to Rosalind Nunoo for all her help and dedication in getting my wife’s UK Spouse Visa. Rosalind was always on hand to answer any questions we had no matter how small or give advice plus was always positive on a successful outcome. Many thanks Andy & Mary

 6 years ago, I was referred to Ros for a complex immigration case that ended up taking almost 2 years to resolve. It was a difficult and arduous experience and Ros was very instrumental in ensuring I could persevere to the end. I found her to be consistently calm, professional, level headed, unflinchingly honest yet patient and compassionate. Throughout every stage of the process it was clear that our wellbeing mattered greatly beyond just the outcome or her billable time. We recently returned to her for our ILR application and her reaction on the personal call she made to share news of its successful outcome still makes me smile. Suffice to say that I unreservedly recommend her services without any hesitation whatsoever.

 Rosalind’s attention to details, professionalism and competence is second to none. She attends to you based on the peculiarity of your case with a holistic approach. She is brilliant in what she does.

 Rosalind Nunoo is a brilliant, dedicated and professional individual who has helped me greatly with my immigration matters, when all hope was lost. I was introduced to her and since then she has supported me to get through it all. If you need an immigration solicitor, call and ask for Rosalind. You will not regret it!

 Rosalind is a very competent Immigration Advisor. She assisted my friend and I with our immigration matters and we are very pleased with the work she has done. Very helpful and dedicated. I would not hesitate to give my recommendation.

 Had a family immigration case and it was handled smoothly with professionalism at its excellence. Thanks to Ms Rosalind Nunoo.

 Excellent law firm. My lawyer Rosalind Nunoo is highly commendable, supportive, and professional. Her immigration law track record is brilliant. My family and I are thankful for her hard work and support.


From Del – a family mediation client

Joanne is amazing! She is an absolutely phenomenal person, who possesses great listening skills and has a very calming soothing tone to her voice. You can tell Joanne comes from a place of concern, for the well-being of all parties; by the professional way that she delivers each session.  Considering that divorce can be a difficult and emotional process; Joanne has always been willing to give extra time to allow me to speak, and fully get my point across without feeling pressured or rushed. 



From MF, Client

Suzy is simply the best! An absolute Earth Angel, who purely just wants to give you all her fantastic knowledge and contacts to take the pain out of, let’s face it, a very life changing experience! I have longed to try and find a better approach to resolving my separation and divorce, and Suzy gave me all the answers I needed in just 1 hour!… . Finally, someone who understands that the only way to resolve challenges is not through hate, but through the eyes of love and wisdom…for you cannot do anything constructive for you, or your family if you are over emotional, and in a place of hurt and pain. 

From AE, Client

Just when everything is crashing and collapsing, she can calmly show you the green shoots of change amongst the pain of your broken dreams. She shows you your action now, while using her step by step guide can drastically reduce the fear that stops us starting that next new chapter of our life.  

from K who attended an online divorce workshop facilitated by Suzy

“I wanted to say that I was blown away by the content of your workshop, I didn’t expect at all it would be so detailed and packed with experts. I really enjoyed the presentation on Financial planning, it was particularly detailed and well structured, giving me an exact idea on what things I have to focus on and what is still missing from my current plan. It was also great to hear from Emma the solicitor and Alison the mediator, it really gave me a reassurance that those professionals don’t have to be dry and scary, but to see their caring human side.


From Etienne Garin, Civil engineer BG Ingénieurs Conseils SA

During a technically challenging period in our tunnel project in Geneva, Switzerland, the discussion between the Owner’s and the Contractor’s teams was stalling and no real progress was in sight. Everybody was tense, especially because time was running out. At that point, the owner’s advisor Matthias Neuenschwander suggested what he called “play in a bubble”. Some of us were sceptical but changed their minds rapidly when the short, simple and structured process yielded results that satisfied all parties.

From Kalman Kovári, PhD, Professor em. Swiss Institute of Technology Zurich, Switzerland following a recent facilitation exercise

Your moderation was excellent in all aspects and was a major contribution to the workshop’s success through the build up of trust between the participants, besides the technical contents.

From Thomas Flüeler, Dr. sc. nat. ETH, Nuclear Technology Unit Head in the Directorate of Public Works, Canton of Zurich, Switzerland

Having participated in a workshop led by Mr Neuenschwander on structural engineering and geomechanics related to radioactive waste repositories I highly valued his focused, structured and pertinent approach in this very sensitive area. He managed to have panel experts with different views communicate clearly and to the point. He kept the overview at all times, involved invited parties and adhered to the time constraints. Well done!


From Peter Stayte Payroll Manager at Bayer – Posted on Linked In

In all dealings with Russ I’ve found him to be a diligent, thorough and personable Audit and Compliance professional. He regularly seeks proactive and practicable solutions to an area that can be seen as restrictive to the most basic operation.

Writing some strong Audit structure for our newly outsourced payroll to ADP, he was integral to our maintaining strong compliance throughout.

His personality allows him to build the relationships required throughout an organisation which nurtures trust and buy-in to affect the desired outcome. His experience and professional attributes give him the toolbox to ensure that the outcome is robust and relevant.

From Leighton Morgan Payroll Manager at Bayer – Posted on Linked In

Having worked with Russ over the last 5 years, I have found him to be a truly rounded audit leader who has a view of the big picture, can constructively challenge and be a pragmatic solution provider to risk. His approach is to be an un-blocker using audit and compliance to enhance business, not restrict it. He is able to advise at all levels and works through building collaboration. He is able to quickly identify risk and advise accordingly with substantiated facts that provide a clear insight to risk, even to those that are not risk minded.
A value add to any business.

From Peter Race Associate Head of School of Management Posted on Linked In

As class professor for operations and process management I was very pleased to draw on Russ’s knowledge and experience of risk management and operations delivery. Russ was always insightful and offered clarity and support to less experienced colleagues.

From Willem Fourie, Audit & Assurance at GSK – Posted on Linked In

Russell has built up an extensive knowledge of a variety of business sectors with regard to organisations’ processes, SOX and risk management strategies. He is always keen to share these experiences and his expertise with clients and also fellow staff through his open and constructive work ethic. Having worked with Russell on a few assignments, one of his personal objectives was always to know as much as possible beforehand about the new area of work, new client or new industry to be able to perform a full value adding service. His focus has always been on helping the client achieve optimal success through their business processes. He has a keen eye for detail but is always aware of the bigger picture. The development of his staff is also very important to him. Russell is pro-active, diligent, trustworthy, hard working, friendly and a true professional.

From Tim Alderson, Partner Stonetrough Data Mining LLP – Posted on Linked In

I have worked with Russ on a number of contract verification assignments and investigations. Russ uses his extensive experience and knowledge to get to the key issues to be investigated. He is professional, reliable and strives to ensure that his relationship with business partners adds value to all parties involved. It is a pleasure to work with Russ and I would have no hesitation in working with him again on any form of engagement.

From Bill Spengler, Former Director of Engineering at Hastings Manufacturing – Posted on Linked In

In a challenging environment at Perfect Circle Europe, Russ did an excellent job of helping to put a cost analysis structure in place at our facilities in France, Spain and Germany. He was able to overcome the cultural differences between the various countries and work effectively with all parties in the company.

Anthony Bilton MSc CISA, CISM, CRISC, Director at BTRP Ltd and BCL Ltd, Posted on Linked In

Russ has a very positive attitude and always applies himself fully to the task in hand. He completed an IT assets review for me and took the time out to ensure he was fully conversant with ITIL standards prior to the review, and as a result, provided a very detailed and well formulated audit. Athough not an IT Auditor he did get to grips well with the technology issues with ease. Russ is a good guy to have around and is very personable and a first rate team player.

From Jemi Oyan, PMP. Head South East at GTB Asset Management (Now Investment One Financial Services Limited) posted on Linked In November 23, 2010.

I had the privilege of working with Russ on a consulting project for an NGO in South Africa, during our MBA progromme.

As the leader of the project, Russ’ extensive experience in consulting techniques and clients’ requirement led the team to achieve its goal. He has an excellent ability for solving complex problems by applying simple deductive reasoning.

He is a patient leader and team player, with the skill to manage diverse individuals to achieve the required objective. I have no doubt that Russ will be successful in a multiple of roles and I hope I have the opportunity to work with him again.

From Paritosh Gupta Business Manager at ANZ, Posted on Linked In November, 2010. Paritosh and Russ were students together

Russ is a highly motivated and self driven professional. I came across his great consulting capabilities working with him during a reputation and relationship project in Cape Town. He carries in-depth knowledge on stakeholder and risk management. He has a good mix of IQ & EQ and I am sure he will be an asset to any organisation.

From Jim Brooks, EVP & Managing Director UK & Europe, Posted on Linked In

Russell is an extremely diligent and personable individual who was responsible for the creation of the Cinram Internal Audit Function for Europe. Although UK based, Russell’s European language skills meant that he spent a great deal of his time in the other European Territories where, he recruited and managed Internal Auditors. As a result of Russell’s industry, we became prepared for SOX at a very early time and we were very saddened by his decision to move on.

On the social front, Russell is an avid sports fan and was proud of having visited every professional football ground in the Football League (and Premiership). Not all as a consequence of the demise of his beloved Leeds United!


Training Feedback from Training Courses Brendan has Given Over Many Years

“Lots of information presented in a clear straightforward manner with some fun thrown in too.”

“Brendan delivers a very enjoyable and comprehensive course that encourages trainees to learn and develop their skills in order to have the confidence to conduct mediation in their own lives.”

“Very interesting and informative, good mix of theoretical material, role plays, videos and exercises. Very enjoyable overall also. Some very useful tips even could be used outside of a mediation i.e. reframing, for example when dealing with parents and young people. Lots of stories about past mediations which I found very interesting. Excellent course, thoroughly recommended.”

“Very well structured. Brings you along from a total novice to a level of confidence to actually mediating. This was a learning environment where I was taught skills without being fully aware I was in a class.”

“Delivered in a calm and very professional manner. Well done, Brendan. You’re a real pro!”

“Normally training is repetitive – this training was fun and interesting.”

“Engaging, interactive, positive.”

“Very insightful, great delivery of learning and has increased my confidence and knowledge dealing with conflict.”

“The delivery of the course was great, very informative and enjoyable.”

“Very approachable, knowledgeable facilitator/trainer.”

“The trainer was very professional, very calm. He used a lot of examples that made the course interesting.”

“I particularly liked the trainer’s style and approach.”

“For the first time in a while, this course has touched on areas that actually apply to my role and I have found it particularly relevant and helpful.”

“Enjoyable and useful workshop in a relaxed atmosphere made learning more effective.”

“Thoroughly enjoyed the day’s training. Trainer very good at keeping us engaged throughout.”

“This training was excellent, hugely applicable. Standard of trainer excellent.”

“Found it hugely beneficial, directly applicable to work. Trainer excellent, pace spot on and manner great. Experiential examples clarified and really consolidated.”

“Well delivered and relevant training using a range of training techniques and methods.”

From David Liddle of The TCM Group. Posted on Linked In

Brendan has been with TCM for over 2 years and in that time he has proven himself to be a consummate professional, an expert mediator/investigator, a highly effective consultant and an inspiring trainer. Brendan brings intuition and insight to the rest of his team – his expertise is often understated but is self evident in all that he does. Brendan is great fun to work with and someone who I have come to trust and rely on.

From Alexander F. Dietterle, Managing Director at 54 Pelham Blue Properties Ltd – Posted on Linked In

“Brendan is a highly skilled, experienced and talented mediator, trainer and investigator. I have known Brendan to be a considerate and loyal colleague.


From Community Development Trust Administrator, Birmingham

The way in which the nature of critical thinking was clarified by Roy was shown to be of considerable value in the way in which we looked again at our decision-making process.

From Lead Digital Performance Specialist, HSBC

The importance of clear and productive thinking that using a critical thinking approach can deliver was very much highlighted in Roy’s work with us


From Andy Peck, Managing Director IML Agencies Ltd

We have used Anthony personally and on business matters now for many years and he has always delivered results, in a timely and professional manner. I would not hesitate in recommending him.

From Elene Marsden, Marketer and Trainer

Anthony Wooding is a fantastic lawyer with the perfect disposition for mediation. Highly recommended

From Heinz Kemmerling, managing director at Association of German Model and Mould Maker, Posted on Linked In

Anthony works very serious and well in a bilateral case in German and English law.

From Ruth Jenkins, Family Solicitor at Jackamans – Ruth worked with Anthony but at different companies

Anthony’s commitment to his client’s best interests is coupled with commercial pragmatism and considerable experience. A worthy opponent.

Fropm Nick Hodgetts, Owner and IFA, Lighthouse Platinum Wealth Management Ltd. Posted on Linked In

I am very pleased to have a strong working relationship with Anthony and Kerseys Solicitors. Their fine reputation goes before them and I have consistently found them to be approachable, knowledgeable, helpful and reliable so I recommend them to my clients.

From Tim Mills, Owner, The Still Point Centre Ltd and Management Consultant. Posted on Linked In

Anthony is steeped in expert knowledge and experience and he never pretends to know anything about which he is not completely confident. He has a strong sense of what is right and wrong. He has extremely high ethical standards and a very finely tuned sense of integrity. The results of his work were precisely what was both wanted and what he said could be achieved – in difficult moral and legal circumstances.