by Joanne Byrne | Oct 10, 2019
Most of us make a complaint when we don’t receive good service or there is negligent behaviour on the part of a professional delivering a service to us or our family. Organisations tend to respond by looking at their processes and the training of staff to encourage a...
by Joanne Byrne | Aug 10, 2017
Most of us make a complaint when we don’t receive good service or there is negligent behaviour on the part of a professional delivering a service to us or our family. Organisations tend to respond by looking at their processes and the training of staff to encourage a...
by Joanne Byrne | Feb 27, 2017
Your young son Jason has been placed on internal suspension at school. His teacher says that he has trouble concentrating on his schoolwork and does not listen when she gives instructions to the class. She complains that he continually interrupts the class. Worse than...
by Joanne Byrne | Nov 9, 2016
Mediations involving young people with special education needs can be complex especially where there is a comorbidity with another health related condition. Do mediators need to have an awareness of health related issues in Special Education disputes? Absolutely, as...
by Joanne Byrne | Aug 16, 2016
This is published with the very kind permission of our guest blogger, Esther Efemini. The UK teaching crisis has deepened with nearly 50,000 teachers leaving the teaching profession last year; the highest number since records began. A rethink to address this...
