by Paul Sandford | Aug 30, 2019
In modern Western society at least, words such as “anger” or “angry” conjure up negative visions of loss of self-control, threats of violence or possibly a term such as “anger management”. In the public sphere or the workplace, the notion of “letting off steam” may be...
by Paul Sandford | Aug 27, 2019
Does anyone remember the film, Annie Hall? Aside from being a well-made and very enjoyable film, in focusing on the other aimlessly disintegrating relationship between Woody Allen’s Alvie and Diane Keaton’s Annie, it amply demonstrates that conflicts and...
by Paul Sandford | Aug 22, 2019
One of my favourite novels is the 1920s classic, “England Their England” by AG MacDonnell. The chief character is an innocent abroad, Donald, a young Scotsman who under the terms of his father’s will is exiled from his homeland and moves to London. He decides to...
by Dr Roy Van den Brink-Budgen | Aug 19, 2019
Decision-making in business The application of CT in business can be very powerful. The process of moving from an initial question to a decision, using a CT (‘tree’) framework, can be represented in the following way. Question ↓ Clarifying terms ↓ Producing a...
by Paul Sandford | Aug 15, 2019
I recently had to lodge a complaint following very poor service from a well-known airline. A journey that should have taken about five hours door to door took 14 and, in the course, thereof, the airline got everything spectacularly wrong. The levels of incompetence...
